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Dualite is a vertically integrated company. From production all the way to delivery, Dualite controls the entire process.

Dualite can do all types of upgrades and retrofits to energy-efficient LED lighting. We are experts in LED technology and do considerable research and development and testing of all lighting and lighting technologies available.

The requirement for obtaining sign permits is determined by your local governmental jurisdiction, and the current zoning and code requirements of your specific property where the sign will be installed.

Dualite proudly guarantees its product for a minimum of 1 year for failure and defects.

We offer a range of electronic message center products in various sizes, configurations, and resolutions.

Contact sales@dualite.com and provide details of the type of sign or sign project you wish to have quoted. It is helpful to attach a few photos of the property, as well as some details including: property owner contact information; business name; business owner contact information; approximate date you wish to receive your signs or desire completion of installation; brief description of the scope of project you wish to have quoted including the type of signs want; your approximate budget if you know it.

To get a permit for your sign, speak with a representative from Dualite’s project management team. Their detailed expertise will make the permitting process as easy as possible for any customer.

Dualite’s project management team is full of personnel who have an understanding of city codes all across the United States. City code is a very important part of the installation process, therefore Dualite only hires subcontractors who have a clear understanding of the requirements for each sign.

Typical permitting application processing is 2-4 weeks in most areas. However, certain regions, municipalities, and larger cities often have a long, extensive permit-processing timeline that involves multiple meetings and hearing. While cases like these can be time consuming, expensive, and frustrating, they are required and Dualite works diligently to keep administrative costs as low as possible for customers.

Dualite has been in business since 1947.

Dualite’s manufacturing facility is located near Cincinnati, which is a prime location to ship anywhere in the United States. Customers can expect their sign within two days after shipment.

Dualite guarantees sign faces will last anywhere from three to eight years (depending on the type of face).

Dualite can build a sign specifically tailored to any business. The customer’s desired sign will be delivered, beginning with a design team that will work with the customer to manufacture the perfect sign for their business.

Customization can drive up costs for any project. However, Dualite's experienced account managers are extremely skilled at project management, scope development, and defining customer requirements. All of these factors combined allow Dualite to offer highly customized solutions at a value for customers when the need arises.

Environmental Stewardship Policy

Dualite is committed to responsible stewardship of the environment and is constantly seeking to conserve our environments resources using new technology or recycling of scrap material.  Some of the procedures we have put into place to ensure that we are good stewards of the earths resources are as follows:

  • Health, Environment & Safety Policy which includes a PCB free environment, low VOC paints, state of the art air exchange systems which meet EPA standards, etc.
  • Waste Reduction Policy which covers Dualite’s commitment to protecting the environment which includes recycling approximately 100% of scrap metal and wood, 99% of scrap plastic, the use of retrofit recycling for fluorescent tubes, etc.
  • All rags are cleaned and handled according to EPA standards.
  • Scrap paper is shredded and used as packing material.
  • Dualite maintains strict written policies with our subcontracted installers on the handling and disposal of any hazardous materials at an installation site. Our subcontracted installers are directed to comply with all local environmental codes.

In addition to Dualite’s own commitment to stewardship in the processes we use at our facilities and in the installation of our signs as handled by our Project Management Department, we offer the options listed below in the manufacturing process to provide our customers with options in the manufacturing process that are environmentally favorable.

  • Electronic Ballasts vs. Magnetic Ballasts which reduce power consumption by 40%.
  • Timers or photocells are offered which limit power consumption to specific times instead of 24/7.
  • Interior surfaces painted white to reflect light using less bulbs or tubes to illuminate the sign.
  • Dualite offers alternative lighting sources, for example, the use of LED’s instead of fluorescent tubes or neon to illuminate signs.
  • Polycarbonate material for sign faces which is virtually indestructible and greatly limits the need for replacement.
  • Screen printing is offered for volume or quantity programs which greatly reduce the amount of material needed for decorating faces vs. vinyl film decoration.

We can perform all levels of service and repairs, no matter who installed or built your sign.

Preferred payment terms are Net 30 days from shipment with approved credit.

Electrical

Fluorescent llluminated Signs

If Dualite does not install the fluorescent illuminated signs it manufactures, we will guarantee the electrical apparatus (ballasts, lampholders, timing devices) against defective materials or workmanship for sixty (60) days from the shipping date provided the sign has been installed by a qualified, licensed sign installer and in total compliance with The National Electrical Code and all local codes. During this period, the cost of necessary repairs will be paid by Dualite only as defined in the Foreword to this Warranty. Ballasts will carry an additional ten (10) months parts only warranty. If Dualite ships and arranges for the installation of the fluorescent illuminated signs it manufactures, we will guarantee the electrical apparatus (ballasts, lampholders, timing devices) against defective materials or workmanship for ninety (90) days after installation. During this period Dualite will replace or repair any defective parts only as defined in the Foreword to this Warranty. Ballasts will carry an additional nine (9) months parts only warranty.

LED Signs

If Dualite does not install the LED signs it manufactures, we will guarantee the Power Supplies and LED Modules against defective materials or workmanship for sixty (60) days from the shipping date provided the sign has been installed by a qualified, licensed sign installer and in total compliance with The National Electrical Code and all local codes. During this period Dualite will replace or repair any defective parts only as defined in the Foreword to this Warranty. Power Supplies and LED Modules will carry an additional fifty seven (57) months parts only warranty. If Dualite ships and arranges for installation of LED signs it manufactures, we will guarantee the Power Supplies and LED Modules against defective materials or workmanship for ninety (90) days after installation. During this period Dualite will replace or repair any defective parts only as defined in the Forward to this Warranty. Power Supplies and LED Modules will carry an additional fifty seven (57) months parts only warranty.

Neon Signs

If Dualite does not install the neon signs it manufactures, we will guarantee the transformers and glass (neon tubing) against defective materials or workmanship for sixty (60) days from the shipping date provided the sign has been installed by a qualified, licensed sign installer and in total compliance with The National Electrical Code and all local codes. During this period Dualite will replace or repair any defective parts only as defined in the Foreword to this Warranty. Transformers will carry an additional ten (10) months parts only warranty. If Dualite ships and arranges for installation of neon signs it manufactures, we will guarantee the transformers and glass (neon tubing) against defective materials or workmanship for ninety (90) days after installation. During this period Dualite will replace or repair any defective parts only as defined in the Forward to this Warranty. Transformers will carry an additional nine (9) months parts only warranty.

Faces

Acrylic — DR or Modified

Acrylic sign faces are guaranteed against premature fading or peeling for three (3) years. Dualite does not guarantee acrylic faces against breakage. Replacement does not include crating, freight, removal or installation.

UV Polycarbonate

Faces thermoformed of virtually unbreakable UV polycarbonate (non-yellowing) material, produced by Dualite, are guaranteed for five (5) years against premature fading, peeling, chipping, or breakage by natural phenomena. During this period we will replace F.O.B. our docks. Replacement does not include crating, freight, removal or installation.

Flexible Face Material

Flexible film sign faces, produced by Dualite, are guaranteed for five (5) years (when protected with Glasskote) or eight (8) years (when protected with Tedlar) against fading, staining, streaking or other blemishes caused by the accumulation of dirt. This warranty applies only where faces have been fully tensioned and installed in the sign by Dualite in its factories. Removal of faces and re-tensioning by others voids this guarantee unless such work has been authorized by Dualite, and is performed by parties under contract to Dualite.

Retrofit Faces

UV Polycarbonate

Virtually unbreakable UV polycarbonate (non-yellowing) faces, produced by Dualite, are guaranteed for five (5) years against premature fading, peeling, chipping, or breakage by natural phenomena. During this period we will replace F.O.B. our docks. Replacement does not include crating, freight, removal or installation.

Flexible Face Material

Flexible film retrofit faces, produced by Dualite, are guaranteed for five (5) years (when protected with Glaskote) or eight (8) years (when protected with Tedlar) against fading, staining, streaking or other blemishes caused by the accumulation of dirt only when installed by persons authorized by and under contract to Dualite. Replacement does not include crating, freight, removal, or installation.

Sign Installation

When sign installation is contracted through Dualite, Dualite guarantees that installer’s work will be performed of first class quality and that materials furnished by installer will be satisfactory. Dualite further guarantees the installer will comply with all local, state, and federal codes and governing bodies and guarantees all materials (except lamps) and workmanship for a period of one (1) year from the date of installation. Dualite is not responsible for supporting steel structures or foundations existing prior to installation unless such structures were provided under contract to Dualite.

Damage

Dualite guarantees safe arrival to the original destination, when shipped from our factories or warehouse via carriers selected by Dualite. It shall be the responsibility of the consignee to inspect for damage immediately upon arrival. If damage has occurred, consignee must forward to Dualite a copy of the freight bill with a notation of damage thereon and an inspection report from the carrier. National Motor Freight Classification Rules require that concealed damage be reported within fifteen (15) days after receipt of shipment and a concealed damage report secured. Upon receipt of these documents, Dualite will repair or replace shipment and file a claim with the carrier for cost of repair or replacement. Consignee should not destroy nor remove cartons and/or crates until the carrier inspection has been completed. Consignee’s/Customer’s claim can be filed with the carrier and cost recovered if the above procedures are followed. Shipments made via third party carriers will be the responsibility of the third party. Dualite will assist in the filing of claims, but will not be responsible for filing of such claims, or liable, if third party selected carrier does not honor claim.

Dualite's business hours are Monday-Friday 8:15-5:00 EST.

Dualite ships and services signage all across the United States.

Our lead time for standard product configurations is 3 weeks from date of approval from the customer. Non-standard and custom items sometimes require 4-8 weeks lead time to ship due to complexities involving design and engineering, approvals with customers/landlords, and the permit application process.

Dualite provides every customer with full site evaluation and survey, permits for code compliance, and code assured installations. After your sign has been installed, Dualite will also provide on call or scheduled maintenance.

Dualite manufactures and sells all styles and configurations of illuminated and non-illuminated signage including digital signs, wall signs, hi-rise pylon signs, pole signs, monument signs, channel letters, plate letters, interior signs, and awnings.

For any sign outage, upgrade, or repair, please contact service@dualite.com to start the process. Our skilled service team will have your sign operating at 100% in no time.

Signs are the best way to capture a wide audience, and they provide an image for your business. The image that represents your business will serve as a way for consumers to recognize your brand, and having a sign that stands out in the eye of individuals is key to the success of a business.

Dualite will ensure that your sign is installed on time and within budget, while also being code compliant. Only the best subcontractors will be hired to complete your installation.