Important Announcement

Hello. Thank you for calling Dualite. We are open for business, but are operating with limited in-person staffing at this time. We are taking proactive and aggressive steps to protect our employees and customers, and to prevent the further spread of the COVID-19 virus in our community. To ensure that Dualite customers continue to receive uninterrupted, premium levels of service we are known for, we have included a Staff Directory page for you to search. You will find the name, email, and phone number of the Dualite associate you are trying to reach. We apologize for the inconvenience this causes, and thank you for your understanding.

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Account Manager

Account Services Dept.
Entry Level
/
Full-time

Dualite Sales and Service is seeking a skilled Account Manager to serve (existing) client accounts. This is not a sales position but rather a customer-focused account manager. The Account Manager works in teams of 3-4 fellow Account Managers to perform all tasks involved in the service of the company’s national signage programs. Ultimately, the Account Manager handles all of the "behind the scenes" details for ensuring that the customers' signage is installed on time and within budget.

We're looking for team members who thrive in a fast-paced environment and can juggle multiple projects with a keen attention to detail. This is an opportunity to join a long-standing company and join us as we grow to the next level.

Dualite offers generous benefits and pays between $14-22/hr based on skill level and experience.

Required Qualification

  • Demonstrable ability to communicate, present and work with internal and external stakeholders
  • MS Office (particularly MS Excel), and Google Enterprise
  • Experience delivering client-focused solutions to customer needs
  • Ability to juggle multiple account management projects at a time
  • Sharp attention to detail
  • Strong verbal and written communication skills
  • Preferred solid experience with ERP or CRM software
  • Preferred work experience as an Account Manager or relevant role
  • Preferred: BA/BS degree in Business Administration, Sales or relevant field

Responsibilities

The essential functions include, but are not limited to the following:

  • Serve as the first point of contact for most customer account management matters
  • Build and maintain strong, long-lasting client and subcontractor relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Seek opportunities to add-on sales with existing clients
  • Maintain up-to-date information on account status using appropriate platforms such as internal filing requirements or ERP
  • Assist with challenging client requests or issue escalations as needed
  • Price jobs and products as needed
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